Jourve Airport Valet FAQs

How do I order an airport valet?

You can order an airport valet one of two ways. You can download the Jourve app on the Apple App store or go to the website: https://jourve-production.herokuapp.com/customer-sign-in . You can also, order a valet over the phone by calling 301-254-1148.

 

If I’m travelling in the future, but I don’t know my flight information and don’t want to pay yet, can I still reserve a valet?

Yes, you can schedule a reminder to book a valet on our website by inputting your name, email, phone number and travel date. Please note, your order is not officially confirmed until payment is received either via phone or the app.

 

Where do I drive to in order to get my car valeted?

If you have already purchased your valet via phone or the app, you simply drive up to the curbside of the airport by the airline you are flying with and your valet driver will meet you there. He or she will call or text you to confirm the exact location.

 

Does the valet drop off my car when I arrive from my flight?

Yes, the valet meets you at the lower level of the airport to return your car once you have landed and retrieved your bags.

 

How do I know who my valet driver is?

Your valet driver will call and confirm his or her identity with you once you have purchased your order.

 

Do you document the condition of the car?

Yes, our valet driver takes pictures of the condition of your vehicle once he or she meets you curbside and after he or she parks the car at the parking lot. You have the option to sign off on the pictures to confirm the condition.

Are valeted screened?

All valet drivers have received a criminal background check and have been screened for the global terror watch list. Additionally, all drivers have a clean driving record and are tested on their driving ability.

 

How do you pronounce Jourve?

The name Jourve is a combination of the words “Journey” and “Serve.” It is pronounced JERV.

443-839-0416

7454 Shipley Ave,

Harmans, MD 21077

Please note that customers may be required to leave your keys with the parking attendant based on the volume at the lot.